Help Center

It is a common misunderstanding that since honey is acidic, it will corrode metal surfaces and produce elements that is unhealthy for consumption.  Hence many consumers thought it is best to use non-metal spoons to scoop honey.  

This is not a correct concept. 

Honey has been known for ages to be one of the most remarkable foods for the human body.  If it is good for the body, it definitely will not corrode metal spoons!

Yes, many consumers in the market have not heard about Leatherwood Honey.  The reason is that it is extremely rare and limited as Leatherwood trees can only be found in Tasmania, an island state south of mainland Australia.  Leatherwood typically flowers after 75 years of age and the honey that is harvested from it has an unique, somewhat spicy taste.

What is less known, is that Leatherwood Honey has been tested by Australian's Queensland University to contain at least 2-3 times more anti-oxidants than the common Australian honey found in the market.

It depends on the dietary habits of each person. Based on the typical daily consumption, a jar of 350 to 400 grams of honey will be consumed within a month. 

Our products are made from 100% pure honey.

The authenticity of honey can be verified easily by the following ways:

Sight Test:

Fake or adulterated honey tend to have a clear liquid form. Real honey contains enzymes and live pollens; thus it tends to have a “cloudy” form, or inconsistency in the look for different bottles or batches.

Smell Test:

Fake honey often has a strong artificially sweet “candy” odour which is sharp and tangy. Real honey has a natural and pleasant smell with a hint of floral aroma and musky earthiness. If any honey carries an overwhelming scent, it could have been enhanced with artificial scent. Poor quality honey can be even bitter, sour or has an unpleasant odour.

Taste Test:

Fake honey has a manufactured sweetness and some even has a bitter and artificial taste to it. Real honey on the other hand has a wonderful natural floral sweetness with a mild, lasting after taste.

Contents on the Label:

Read the contents on the label and you will notice that artificial honey may contain refined sugar, glucose syrup, dyes, flavours and flavour enhancers etc. Pure honey does not contain such additional elements.

Water Composition:

Real honey has a low water content thus it has a fairly thick texture. Fake honey is usually light and runny due to the high water content. 

As honey is an all-natural product, the environment in which it is produced is extremely important. Australia’s pristine island state, Tasmania boasts the world's cleanest air and water and has some of world most unspoiled forests. 40% of the island area has been dedicated to the national rainforest and conservation area and our honey is produced right in this area where the sources of clean air and water could nurture the flowers and plants which in turn guarantees the superior quality of the honey produced here. 

It is absolutely natural for honey to crystallize since it is an over-saturated sugar solution. The two principal sugars in honey are fructose (fruit sugar) and glucose (grape sugar). The content of fructose and glucose in honey varies from one type of honey to the other. The balance of these two major sugars is the main reason that leads to crystallization of honey. What crystallizes is the glucose. Fructose is more soluble in water than glucose and will remain fluid. When glucose crystallizes, it separates from water and takes the form of tiny crystals. As the crystallization progresses and more glucose crystallizes, those crystals spread throughout the honey.
Crystallization tend to occur under the transportation or storage temperature of 20 to 25 degree Celsius but this process does not compromise the quality of the honey. 
Simply use a clean and dry chopstick to stir the crystallized glucose with the fluid fructose together to form a solution again.
Fake honey does not crystallize easily. When they do, their crystallized forms are hard and difficult to break down. When they are finally broken down, they remain as small tough particles. 

The main components of honey are fructose (fruit sugar) and glucose (grape sugar) but the fructose and glucose are primarily independent of each other. Although cane sugar which is the commonly used white sugar, contains these 2 components, the fructose and glucose present combine to form units of sugar called sucrose. When we are consuming regular white sugar, our digestive systems need higher levels of insulin to break down the combined units of sugar for them to be absorbed by the body and convert them into energy.

In contrast, honey requires lower levels of insulin compared to regular white sugar and does not raise blood sugar levels rapidly as it has a lower Glycemic Index (GI) than sugar. Though honey contains a significant amount of sugar, it consists largely of two simple individual units of sugar which are glucose and fructose that are easily absorbed at different rates by the body. The lower the GI, the slower blood sugar levels will rise. Comparatively, honey is considered a healthier option.

Please consult your doctor or physician before consuming honey should you have any known health conditions. 

1. Heavy metals have contaminated one-sixth of China’s farmland. Professor Luo Xiwen during a seminar hosted by the Guangdong Provincial Association for Science and Technology pointed out that the amount of contaminated land is more than 300 million mu.

   Honey is a natural product. Honey sourced from a polluted environment are likely to be contaminated. Our honey, on the other hand, are sourced from the pristine and pollution-free Tasmanian rainforests in Australia without being subject to contamination.

2. According to insiders in the local honey industry, honey is being harvested every day in the honey apiaries in China. However, only honey harvested on the third week is considered mature honey. This means that most honey in China could be immature honey which contains high water content and requires pressing, boiling and heating to process them thereby compromising the quality and nutritional value present in honey.

3. To protect the local honey industry, China imposes high standards on imported honey. All our honey has to go through a series of stringent laboratory testing conducted in China. Each of our products are certified in China which reaffirms the authenticity and quality. 

Tasmanian Honey are made using a cold temperature processing technique which keeps the temperature below 45 degree Celsius This help to avoid the over-refinement and damage caused to honey by high temperature extraction and packaging, coupled with filtration, that is the norm in most commercially available honey. 

Our company is continuously working to offer new and different honey products of superior quality to satisfy our customers. 

Tin packaging is a traditional method used by the Tasmania Honey Company since 1978. Our tin suppliers are firms with ISO certification. The honey tins are met to food safety. 

No. Manuka is a floral specie and it is also known as tea tree but it is different from the trees that produce Chinese tea leaves. Manuka are cultivated only in New Zealand and Australia. 

The “+” refers to the Unique Manuka Factor or “UMF” which is a quality trademark and grading system that appraises natural markers found in Manuka Honey, and assures purity and quality. UMF is a grading standard set by New Zealand but it is not an international standard. Our Manuka Honey is sent to the test laboratory in Australia and it is found to contain 36 milligram of Methylglyoxal per kilogram of Manuka Honey which is equivalent to UMF 9.3+. 

No, it has not turned bad. In the heat of summer, foam tend to form on the surface of pure natural honey. In addition, foams are produced during the crystallization of honey. This is a natural reaction due to the active enzymes present in pure honey. The presence of foam in fact shows that our honey is not manufactured artificially but is of the finest quality. 

Colour and texture of honey depend greatly on the floral source and the different properties in the nectar source. The weather, climate and the environment are also important determinants. That is why the same type of honey vary in taste, colour and texture.

An interesting question to ask is: Are there any two apples that look identical?

That is why only fake adulterated honey which has gone through artificial enhancement can achieve consistency in taste, colour and texture. 

No. In fact, honey contains amino acids and a variety of minerals essential in boosting your metabolism and hence it is deemed helpful in weight loss.

Sugar found in our usual diet of processed food and sweets will lead to fats.

Honey is different from regular sugar as it is mainly made up of individual units of glucose and fructose. Regular sugar contains less than 5 percent of the individual units of these components and lots of calories.

Honey is low in calories, only 75% of what is present in regular sugar. 100 gram of Honey contains 294 calories. If you consume 200 gram of honey, it will not exceed 600 calories which is far from the average normal intake of calories which is between 1200 to 1500. So although honey is a “sweetener”, it is effective in aiding weight loss.

Honey is an instant energy boosting food containing all the essential minerals all of the B complex group, amino acids, enzymes, vitamins and other vital factors.

The active enzymes in pure honey help to maintain body's vital digestive functions, relieve constipation, promote metabolism, and relieve toxin accumulation.

The natural sugars present in honey play an important role in preventing fatigue. The glucose in honey is absorbed by the body quickly and gives an immediate energy boost, while the fructose is absorbed more slowly providing sustained energy.

Not only does honey not make you fat, it actually helps you to lose weight! 

1.   Clean Environment
   Our honey is sourced from the pollution-free national nature conservation area.

   
   II Quality Control
   Many honey enterprises including imported honey brands are using farm acquisitions to control their cost of operation.
   However, every drop of honey produced by our company originates directly from our operations in Australia which is run and controlled by us. Thereby enabling us to control and keep up the high quality of honey from the start to end of production.

   
    III. The Irreplaceable Leatherwood Honey
   Our main product is the unique Leatherwood Honey. The Leatherwood tree is a special specie that can only be found in Tasmania, Australia. The unique nectar from Tasmania’s Leatherwood tree is harvested from deep within the pristine rainforest to create a truly outstanding honey. Highly aromatic, it has a unique flavour with spicy undertones and your senses will be instantly awakened by the piquant perfumes of the Leatherwood blossoms. The aroma is robust, yet lovely and pleasing to the palate and taste nothing like the artificial candied sweetness present in sugar syrup or adulterated honey.

   
   IV. Direct Import
   Our honey is sold in its original packaging. Each product is individually packaged in Australia before export. Unlike certain honey exporters who would transport the honey and package them in the import location. Such a process will compromise the quality of the honey. 

VegeBuddies are dummies containing ONLY natural ingredients from fruits and vegetables. 

In order to manage more efficiently both domestic and overseas orders, we ship out orders on Mondays and Thursdays.  In cases when we have additional capacity, we will ship out by the next business day.

We use only reputable courier companies who care about your shipments as much as we do.  In some cases where special circumstances call for it, our staff would do the delivery.  Either way, you can be assured that your shipment would be handled in the most professional ways possible!

Yes, all online purchases from our website carries with it a 7-day returns guarantee (upon customer receipt) provided they are not opened or tampered with.  Although we allow customers to have a change of mind, but we kindly request our customers to ensure that the returned product is suitable for resale for consumption.

Our user-friendly website is built just right for this purpose.  We intend to collate all product-related questions in this Help Centre in order quickly answer doubts and questions that you may have.  In the event that you are unable to find the answers you want, you could always write to enquiry@yesanctuary.com where our staff would answer your questions as promptly as possible.

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